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• When will I get my order?
We process each order as quickly as we can. Orders for framed works can take longer, as frames are custom-made to order.

We aim to dispatch all orders within seven working days. However, as we are a very small operation, we cannot offer guaranteed delivery dates. If your order is urgent (if it's a birthday present, for example), please drop us an email to let us know, and we'll do our very best to get your package to you on time.
• Can I cancel or get a refund?
You can change your mind and ask for a refund at any time up to 14 days after you have received your purchase. You do not need to give a reason. To request a refund, please email info@rebeccacoleman.co.uk

If your order has not yet been dispatched, your refund will be processed as soon as possible. If your order has already been dispatched, you will need to return it to us, in the condition in which you received it, within 14 days. You will have to pay the cost of the postage yourself. Your refund will be processed on receipt of the item(s) purchased.

If you have already paid a deposit to a gallery, this may be refundable only if you made this payment online or by telephone.

If your purchase is damaged when you receive it, please let us know by email within 24 hours of delivery.

This policy is in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• How is postage calculated?
For orders of less than £10, a 50p postage charge applies.

For orders of £10 or more, postage is free in the UK.

An additional fee is added for orders sent outside the UK to cover the costs of international postage. Please ensure that you select your geographical area before you check out.
• What about VAT?
No VAT is charged on your purchases from this website.

Businesses in the UK with annual sales below a certain threshold don't have to register for VAT. Therefore, we don't have to charge you any VAT on any of our prices.

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